Frequently asked questions about Virtuoso

Virtuoso is a free mobile application that rewards your healthy lifestyle. On the opposite of many others fitness and sport applications, Healthy Virtuoso doesn’t use GPS and it doesn’t directly track the activities. It only uses the data coming from Google Fit (Android), Health (iOS) and Garmin Connect (for both). The aim of Virtuoso is to help people to become more aware of their health and to understand the importance of a correct lifestyle, improving it day after day. You will be able to challenge your friends, your colleagues or other members of the community to improve your lifestyle day after day.

If your smartwatch or your activity tracker uses a dedicated application, make sure it is compatible with Google Fit or Health App or directly connect Garmin Connect if you have Garmin devices as this will be the only way to automatically transmit your activity data directly to Virtuoso. Many devices on the market record steps, calories burned, sleep activity and in some cases the heart rate on the App Health, Goolge Fit and Garmin Connect. Unfortunately, not all devices are able to generate the “Training” entry on the Health App and Google Fit and therefore help you achieve your Fitness and Credit goals

Virtuoso does not directly track any information about your activities. Virtuoso is based solely on data received from Google Fit, Health and Garmin Connect. The scenarios for which it might be possible to find a difference in the steps can be multiple, among these: your Garmin device did not immediately transmit data to Virtuoso or you favorite application did not transmit them to the Health App or Google Fit (sometimes it can take up to 24 hours); Your data still needs to be updated by Virtuoso (sometimes the synchronization can take up to 24 hours;) The data sent by Google Fit, Health App and Garmin Connect are different from those shown mistakes; Our team will always do everything possible to ensure that the synchronization can be as correct and consistent as possible with your daily activities. However, in some very exceptional cases, anomalies or problems may occur that may require several days of work to be corrected or fixed. In this case, we ask you to always inform us promptly of any anomaly through the contact form or by email at info@healthyvirtuoso.com.

Virtuoso does not automatically detect your activities. It is based on data synchronized by Health, Google Fit or Garmin Connect. You will notice a difference in steps in case: the application you use to record the steps has not yet synced the data with Health or Google Fit or Virtuoso in case of Garmin users (it can sometimes take up to 24 hours) or the data has yet to be finalized on Virtuoso ( Health, Google Fit and Garmin Connect may take longer to finalize data). In the event of anomalies, it may take several days of work to resolve any problems. We ask you to report any errors to info@healthyvirtuoso.com.

Third parties app like come Strava, Nike Training, Sweat, Calm, and others, can be connected to Google Fit or Apple Health in order to register your activities and sync them with Healthy Virtuoso. Even if the detailed steps to connect them may change a little from app to app, usually what you have to do is to open the app, go to Settings and select “Apps”, “Partners” or “Account” (please double check and try them). In this section, you will find Google Fit/Apple Health/Garmin Connect and all you need to do is tapping on “allow”.

We have added a new section inside the app dedicated to company challenges. In the company section it is possible to check the dedicated charts (the company chart and the team chart), the company activity report and the personal one, news and informative content, the saved Co2 report on which you contributed and the company rewards. You can freely choose the team to join, change it or leave it and still remain a Virtuoso user. Company charts are divided into subsections depending on the Virtuosity of the participants. (i.e. if your Virtuosity degree is Silver, you will be placed into the Silver chart. If your degree changes to Gold, your position will be updated in the Gold chart). In the company section you will also have the chance to invite new colleagues to join the competition.

In the latest version of the app we have temporarily disabled the levels. We would like you to get comfortable with the powerbar of Virtuosity, that will help you to maintain a healthy lifestyle through time. Levels will come back soon… with a news!

To redeem your rewards, please double check your credits, go to “Rewards” and choose between all the available options. Every reward will need a certain amount of credits to be redeemed.